Use of this Website

Robotz in Disguise ("we", "our" or "us") operates the www.robotzindisguise.com website (the “Website”). We reserve the right to alter these Terms from time to time.

In no event will we be liable for any loss or damage (whether direct or indirect, including loss of profits or any consequential loss) resulting from or in any way connected with your use of the Website whether caused by negligence or otherwise.

All content which features on the Website including but not limited to the text, photographs, images, graphics, illustrations, designs, written and other material including the program and code that operates this Website (together the "content") is protected by copyright, trade mark and/or other proprietary rights owned by or licensed to Robotz in Disguise. Should you choose to download print or copy any content from this Website, you must do so only in accordance with these terms. Such activity is permitted only for your personal use or for supply to third parties for no commercial gain and for their personal use only (unless stated otherwise). In all cases we must be acknowledged as the source of the material. You acknowledge that you have no right to use the content in any other manner. If you want to make additional use of any of our material outside the terms of this disclaimer, you should apply by email for the appropriate consent and conditions. Unless stated otherwise on this Website all other uses of the content are expressly prohibited.

The Website may provide links to other Websites, the content of which is not in our control. Accordingly we cannot accept any responsibility for the materials or offers for goods or services featured on such Websites. Links to such sites are not to be taken as an endorsement of them or as a warranty that such Websites will be free of viruses or other such items of a destructive nature. Any dealings between you and such third parties, including payment for and delivery of products or services and any other terms, conditions, warranties or representations, acts or omissions associated with such dealings, are solely between you and the third party. You agree not to hold Robotz in Disguise liable for any loss or damage of any kind incurred as the result of any such dealings.

Certain areas of the Website may request that you supply written content and/or images (which may include photographs, pictures or other images of a graphical nature) to the Website (each a "Submission"). The act of sending a Submission to us will be treated as your acknowledgement and representation that (a) you are the copyright owner of such Submission, or that you have been granted the express permission of the copyright owner of such Submission consistent with the manner and purpose of you making the Submission available to Robotz in Disguise (b) you have or have been granted the rights necessary to grant us the licenses detailed below and (c) that each person depicted in any Submission (if any) has provided you with express consent to use the Submission as envisaged in these terms. By making a Submission to us you hereby grant (us a license to reproduce, display in public and/or distribute any such Submission (including, but not limited to, making the Submission available to other users of the Website, and (b) to any other user of the Website the permission and license to use and view your Submission to the fullest possible extent as permitted by these terms. The licenses which you grant above shall be world-wide, royalty-free licenses to copy, distribute, transmit, sub-license, display, reproduce, edit, translate and reformat your Submission without having your name attached or acknowledged in connection with any such Submission. The licenses granted by you in making a Submission shall not be capable of being revoked and you expressly agree to indemnify us for any and all losses (including consequential losses and all reasonable legal costs) which we may incur should we use any or part of your Submission in the manner detailed above. You understand and acknowledge that no compensation will be paid to you with respect to the use of your Submission. We shall be under no obligation to use all or part of the Submission either on this Website or for any other reason.

These terms and your access to and use of this Website are subject to English law and the exclusive jurisdiction of the English courts.

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Licence to Download Material

We grant you a non-exclusive, non-assignable, and non-transferable licence to use and display, for personal use only, one copy of any material that you may download from the Website, including, but not limited to, any files, codes, audio, or visual images incorporated in or generated by the Software (collectively "Downloaded Material") provided, however, that you maintain all copyright and other notices contained in such Downloaded Material to any third party. You acknowledge and agree not to sublicense, assign, or otherwise transfer this license or the Downloaded Material. You also agree not to alter, disassemble, decompile, reverse engineer, or otherwise modify the Downloaded Material.

Acceptance of Orders

We are only able to take orders for our products through the online checkout.
We validate your order before it can be accepted. Once that has been done we will credit your account, please allow up to 20 minutes from completion of your payment for it to propagate through our system. Acceptance of your payment brings into existence a legally binding agreement between us.

We accept all orders for products and services subject to security checks.

Your account will not be credited until payment is received. If paying by mail we will send confirmation by e-mail once payment is received and account is credited, and will not be liable for any delays to your order caused by factors outside our control, such as postal strikes or failed delivery. Certain payment options, such as PayPal e-cheque, may be subject to validation checks and authorisation by the bank or payment issuer. We will not be liable for any delays to your order this may cause. If the issuer of your payment refuses to authorise payment to us or you fail our security checks, we will not be liable for any delay or non-delivery.

Cancellation/Refund Policy

We have the right to cancel any order you make for any product if you fail our validation or security checks. If payment has been taken you will receive a refund and an e-mail confirmation confirming such refund to the e-mail address you provided.


If for any reason you are not satisfied with your purchase, and you have used less than 5 hours credit, you are eligible for a full refund or exchange for up to 30 (thirty) days after payment. To request a refund or exchange please contact us: By Support Ticket.



We want you to feel confident about shopping through the online store. If you have a problem, or are unhappy with your purchase, then we will put the matter right.

Credit and Debit Card Security Assured

PayPal process all Credit and Debit Card payments on our behalf, using the latest security to encrypt your personal information. When you enter your details on their checkout pages you are in a secure web site.

Functionality of Software

We make every effort to maintain our software, and keep it on sale and up to date. We may suspend operation or sale of any product without notice for repair, maintenance, improvement or other technical reason. If so, we will endeavour to make that suspension as short as possible. We will not be liable for any temporary or permanent loss of functionality caused by circumstances outside of our control, such as a RuneScape update, incompatibility with particular hardware or software, or connectivity issues.

Your Rights

The above terms do not affect your statutory rights

Third Party Rights

The Online Store Terms are not intended to give rise to any right which is enforceable by a third party by virtue of the Contracts (Rights of Third Parties) Act 1999.